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Secure online shopping at UKBikeFactory.com - General info

Customer Service

Shipping & Delivery
We ship your order as soon as possible after we recieve it.  Please bear in mind though that we are only open to process orders during normal shop opening hours as shown on our contact page.  Orders over £30.00 are eligable for FREE delivery.  There is currently a £4.00 postage charge for orders under £30.00.
Please note that WHYTE BIKES ARE NOT AVAILABLE FOR DELIVERY.  All Whyte bikes must be picked up from our store in Whaley Bridge.  This is due to Whyte dealer restrictions that apply to all Whyte dealers.
Please vist our Delivery & Returns page for more in depth information regarding shipping and delivery.
Privacy & Security
We take your privacy very seriously.  We will never pass your personal information onto third parties.
We do use cookies to make our site work in the best way possible for our customers.
Please see our Privacy Policy page for more information.
It should also go without saying that we also take security very seriously.  UKBikeFactory.com in Whaley Bridge has been trading for over 20 years now so you can be confident that we know what we're doing with your security.
We use SagePay for our secure online transactions so you can be confident that your details are safe in the hands of one of the worlds largest online purchasing solutions.
Returns & Replacements
In the unlikely event that you may need to return a product to us for a replacement or refund please call us on 01663 735020 during normal shop opening hours as shown on our contact page as there may be a different method of returning different products.
For more information please see our Delivery & Returns page.
You will recieve a confirmation email when your order is recieved,
This email will give you an order number and further information on tracking your order or contacting us.
The easiest way to do this is create an account when making your purchase.
In the unlikely event that there is a problem with your order we'll get in touch to let you know.
Payment, Pricing & Promotions
We accept payments from most major debit and credit cards as detailed at the bottom of this page.
All our payments are handled by SagePay who provide secure online shopping.
If you have any questions about payments and what payment methods we can accept please get in touch via our contact page or give us a call on 01663 735020 during our shop opening times and we'll be glad to help.
All our prices are correct to the best of our knowledge.
We reserve the right to change the price of any product without notice.
Some specs on products may vary from that stated on our website due to varying manufacturers supply of products.
We will not be held liable for any change in specification of product from that stated on our website.

We reserve the right to cancel any promotion or to change the terms and content of any promotion at any time without notice.
We reserve the right to refuse coupon codes without notice.
Viewing Orders
The easiest way to view and track your order is to create an account at the time of placing your order.
This allows you to do many useful things like track your order, re-order an item that you order regularly and much more.
You will always be sent a confirmation email confirming any order you place with us.
Updating Account Information
You may update your account information by logging into your account.